Dale Rogers Training Center’s Privacy Policy

Dale Rogers Training Center is appreciative of your business which helps individuals with disabilities. We have created a privacy policy to help ensure the information you provide us is safe and secure.

What information do we collect?

We collect information you provide to us voluntarily and knowingly when you register on one of our sites, place an order, submit an online form for job applications, or other registrations. Our sites include: Dale Rogers Training Center, Prism Place and Wyman Frame.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address and phone number. You may, however, visit our site and place an order without registering.

Job applications and other registration forms may require this information for follow up contact purposes.

For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

How do we use your information?

Any information we collect from you may be used in one of the following ways:

  • To improve customer service, including contacting you regarding your request. (Your information helps us to more effectively respond to your customer service requests and support needs.)
  • To process transactions.
  • To process job applications.
  • To send you information as requested.

Your information, whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason, other than for the express purpose of delivering the purchased product or service requested by the customer.

Customers will not be subscribed to our mailing list unless specifically requested.

Online store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example,  Administrators can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Payments

We accept payments through Authorize.net. When processing payments, some of your data will be passed to Authorize.net, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Authorize.net Privacy Policy for more details.

Data breach procedures

DRTC utilizes the Wordfence WordPress Security plugin to monitor real-time threats to our website. Wordfence monitors location of users, IP addresses, login attempts, and live traffic to the site. Wordfence’s Privacy Policy may be found here: https://www.wordfence.com/privacy-policy/. Any potential data breaches will be handled on a case-by-case basis, notifying registered users or the potential breach and action steps they need to take to re-secure their credentials.

Google Analytics

DRTC utilizes Google Analytics for basic information (location, browser used, etc.) regarding web visitors. This information is stored by Google Analytics. DRTC has selected the shortest duration, 14 months, as the automatic deletion period for this information by Google.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order.  All supplied sensitive/credit information is transmitted via Transport Layer Security (TLS) technology and then encrypted into our Payment Gateway provider’s database which is accessible only by those authorized with special access rights to such systems.  They are required to keep your information confidential.  Our Payment Gateway provider is Authorize.net; they collect your payment and billing information.  Your personal payment information is governed by their privacy policy which can be found by clicking here.

After a transaction, your private information (credit card numbers, contact information, etc.) will not be kept on file with our organization.  Only that information which you provide when registering at our website is retained and that information will be retained until you change or delete the registration.

Do we use cookies?

Yes, we use cookies to track your visit. Please visit our full Cookie Policy by clicking here.

Do we disclose any information to outside parties?

We do not sell, trade or otherwise transfer to outside parties your personally identifiable information.  This does not include trusted third parties who assist us in operating our website including the payment gateway, conducting our business with our banks, or servicing you, so long as those parties agree to keep this information confidential.  We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others rights, property, or safety.  However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act).  We do not knowingly collect any information from anyone under 13 years of age.  Our website, products and services are all directed at people who are at least 13 years or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Embedded content from other websites

Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Dale Rogers Training Center
2501 N. Utah Ave.
Oklahoma City, OK 73107
(405) 946-4489
dalerogers@drtc.org